Privacy Policy

Effective Date: [January 16th, 2026]
Last Updated: [January 16th, 2026]

1) Overview

This Privacy Policy explains how Zentrix Support Services LLC (“Zentrix Support,” “we,” “us”) collects, uses, discloses, and protects personal information when you use our website, submit a form, or schedule time with us.

2) Information We Collect

A) Information you provide through Squarespace forms
When you submit our website contact form, we may collect:

  • name

  • email address

  • phone number (if provided)

  • company name (if provided)

  • message content and any details you submit

Squarespace processes and stores form submissions based on how we configure form storage (e.g., email delivery, Squarespace contact management, etc.). Squarespace Help+1

B) Information you provide through Microsoft Bookings
When you schedule an appointment using Microsoft Bookings, we may collect:

  • name

  • email address

  • phone number (if requested)

  • appointment details (service selected, date/time, notes you submit)

Customer booking data is captured in Bookings and stored within Exchange as part of Microsoft 365. Microsoft Learn+1

C) Information collected automatically
When you browse our website, we (and our hosting providers) may collect:

  • IP address

  • device/browser type

  • pages viewed and basic usage data

3) How We Use Information

We use personal information to:

  • respond to inquiries and communicate with you

  • schedule and manage appointments

  • provide requested information about services

  • maintain website security and prevent fraud/abuse

  • operate and improve our website and service processes

  • comply with legal obligations

4) How We Share Information

We do not sell your personal information.

We may share information with:

  • Squarespace (website hosting and form processing/storage) Squarespace Help+1

  • Microsoft (Microsoft Bookings/Microsoft 365 for appointment scheduling and related communications) Microsoft Learn+1

  • Legal/compliance recipients if required by law or to protect rights, safety, and security

  • Business transfers (e.g., merger/acquisition), where permitted by law

5) Cookies and Similar Technologies

Squarespace and embedded services may use cookies or similar technologies necessary to provide website functionality. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7) Data Retention

We retain personal information for as long as reasonably necessary to:

  • respond to inquiries

  • maintain appointment records

  • meet operational, legal, accounting, or security requirements

If you become a client, additional retention terms may be governed by your service agreement.

8) Your Choices

You may request to access, correct, or delete information you submitted through our website by contacting us (see “Contact” below). We may need to verify your identity before acting on certain requests.

9) Tennessee Privacy Rights (TIPA) — If Applicable

Tennessee’s Information Protection Act (TIPA) became effective July 1, 2025. Tennessee State Government+1
If TIPA applies to our processing activities, Tennessee consumers may have certain rights (such as access, deletion, correction, portability, and opting out of certain processing). White & Case+1

How to submit a privacy request:
Email wbennett@zentrixsupport.com with subject line: Privacy Request

(Many small businesses may not meet TIPA applicability thresholds; this section is included to address rights where applicable.)White & Case+1

10) Tennessee Data Breach Notification

If we experience a security incident involving certain personal information, we will provide notifications as required by applicable law. Tennessee law generally requires notice to affected Tennessee residents within 45 days in many circumstances, subject to certain delays (e.g., law enforcement needs). Justia

11) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

13) Contact

Zentrix Support Services LLC
Email: wbennett@zentrixsupport.com
Phone: (865) 964-3478
Website: zentrixsupport.com

14) SMS

Mobile Information: Mobile information will NOT be shared with third parties for marketing or promotional purposes.

Data Transfer: We do not transfer your personal information to any external organizations under any circumstances. We maintain strict policies and technical safeguards to prevent unauthorized sharing of your data.

Opt-Out Rights: You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any message you receive from us.

Contact Information: If you have questions about this Privacy Policy or your data, please contact us at wbennett@zentrixsupport.com or via our contact form at https://zentrixsupport.com/contact.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from ZENTRIX SUPPORT SERVICES LLC, from 865-401-8789 regarding informational purposes like customer account info, scheduling info, or general help and support. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 865-401-8789 or wbennett@zentrixsupport.com. Mobile opt-in information is never shared with third parties.